Please read these Terms & Conditions carefully before making any booking on this site.

The use of this reservation web site is conditioned by the acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions you must not make any reservation using it.

AAT – Algarve Andalucia Transfers

The Lead Passenger – This is the person who placed the booking and takes responsibility for the booking and accepts all of the following terms and conditions for and on behalf of each member of the party.

Bookings
You can make a booking easily on line. Payment by PayPal is required at the time of booking, exception made to wheelchair transfers who are subject to our previous confirmation. 

Online bookings on this web site can only be made up to 72 hours prior to departure.

Reservations within 72 hours of date of departure, will have to be made via telephone directly through our customer services number.

Dial office hours MON-FRI 10:00-13:00 & 14:30-18:30
UK 020 8123 4636 or Abroad +44 20 8123 4636

Once the booking arrangements have been confirmed & paid for a written confirmation of the booking will then be sent by email to the Lead Passenger who made the booking.

The Lead Passenger, in doing so, agrees to act as an agent and accepts all of the terms and conditions on behalf of each member of the party

AAT are transfer providers and book the services through approved, licensed and insured transfer suppliers.

Additional Booking & Price Information 

• The quoted rates are per vehicle and NOT per person.
• Any reasonable excess luggage*(refer to Baggage Allowance) may incur in additional supplement costs, which may need to be paid directly to the driver, in local currency, at the time of pick-up.
• All assistance at airports with ‘meet & greet’ are free.
• The request and use of child boosters and baby seats are complimentary.

Voucher
The booking confirmation will be sent to the Lead Passenger by email. The Lead Passenger must print out the confirmation voucher as proof of purchase following the link provided on the confirmation email.

The printed voucher should be kept with the Lead Passenger when travelling for it must be shown to the AAT representative, when requested.

Events within our control
If AAT fail for any reason within our control to transfer you from your pre-arranged pick-up to your pre-arranged destination and you are forced to seek an alternative transfer, any reimbursement made shall be no more than the cost of getting from the pick-up point to the drop-off point by taxi. Make sure that you request a written receipt from the taxi driver for insurance purposes.

Events beyond our control
AAT endeavours to carry its passengers safely and comfortably to their chosen destination with as little inconvenience as possible.  However, AAT will not pay compensation for any events beyond our control which include:  War, civil disturbances, terrorist activity, vandalism, industrial disputes, technical problems with transport, closed or congested airports, natural or nuclear disasters, fire, severe weather conditions, accidents causing delays to your transport, compliance with police requests, unforeseen traffic delays, problems caused by other customers, other circumstances affecting passenger safety and any other similar event.
 
The Lead Passenger and other party members are advised to check their own travel insurance, and must make sure that all items of luggage belonging to his party are labelled correctly with names and resort destination/s.

Cancellations
The Lead Passenger may cancel confirmed transfer booking at any time through our online booking system, by quoting the booking reference number & validation code, but for cancellations made at least 15 days before the time of travel AAT will refund the paid value less an administration fee of € 30.00 per booking. 

Bookings cancelled within 15 days of time of travel, will not be refunded.

Changes to the Booking
The Lead Passenger can make changes to confirmed transfer bookings through our online booking system, by quoting the booking reference number & validation code and adding new requirements.

Should the Lead Passenger require to, increase the number of passengers within the party or change the route, before the time of travel, a new re-quote and settlement of any additional will be needed. The new rate may differ from the rate previously settled.  If an extra vehicle is required, AAT will advise you on the most cost effective transfer available.

Online booking changes are not accepted within a 72 hour period before travelling. Should you wish to make any changes, please contact AAT local representative, provided on your voucher.

Flight Reschedules & Cancellations
In case of flight schedule changes & flight cancellations for reasons beyond passenger’s control AAT will rearrange pick ups & drop offs accordingly, as soon as AAT is informed of changes, at least 24 hours prior to arrival or departure to or from resort.

Flight Delays
If the arrival flight is delayed for any reason, our AAT Representative will still ‘meet & greet’ you at the airport when the flight lands.

If the arrival flight is delayed more than 1 hour from the scheduled flight arrival time, please call AAT local representative, name and phone number are provided on voucher, immediately for an update on the situation.

Transfer Delays
AAT will endeavour to ensure that the transfer vehicle(s) arrives on time to collect you and your party and reaches its destination on time. AAT will not incur any liability whatsoever in the event of any delay due to causes beyond its control.
 
If for any reason the vehicle for your departure transfer is delayed more than 15 mins from the scheduled pickup time, please call AAT local representative, name and phone number are provided on voucher.

Baggage Allowance
Each passenger will be permitted up to 1 large suitcase and a golf bag.
If excess baggage needs additional transportation including trailers, the Lead Passenger will be liable for additional costs*. The Lead Passenger must make sure that all items of luggage belong to his party.

Insurance
All vehicles are fully insured for passenger and third party claims, as required under the law of the country in which it is registered.  However, customer’s property is carried entirely at their own risk and no responsibility can be accepted for loss and damage.  The Lead Passenger and other party members are advised to check their own travel insurance.

Rights Reserved- Alcohol and Illegal Substances
The Lead Passenger should note that AAT and its Approved Supplier Drivers reserve the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat to the driver, passengers or the vehicle.

Travelling with Children & Infants
Laws & regulations pertaining to the use of baby seats, child seats & seat belts vary from country to country for age limits and fitting in cars, minibuses and coaches. If you require a baby seat or child booster, please request one at the time of booking.  The driver may refuse to carry the baby or child without the appropriate road safety equipment.

Smoking
Smoking is not allowed in any of the transfer vehicles.

The consumption of food & drink
The consumption of food & drink during transfers is at the discretion of the Approved Transfer Suppliers and/or their drivers.

Complaints
In the unlikely event that you have any reason to complain or experience any problems when dealing with AAT or any of its approved transfer suppliers, please inform the transfer driver immediately who will be more than happy to assist. 

You should then put any complaint in writing, by email directly to AAT within 20 days of the verbal complaint.  If you have any queries or experience any difficulties with our website or booking system, please inform our customer services department immediately at customerservice@algarve-andalucia-transfers.com and we will do our utmost to resolve the matter.

Wheelchair Requests
If the Lead Passenger or any member of their party has a wheelchair request, or are disabled you must inform us at the time of booking, we will then confirm if the transfer will be suitable, and able to meet your requirements before we accept the booking.  If AAT cannot accommodate the particular needs of the person concerned we may have to decline the booking.

Recommended Links to other sites
This site recommends links to other websites, which are provided as a convenience to you, AAT or its third party suppliers do not endorse nor are responsible for any of the content or materials on such websites.  If you choose to access any other website, you do so at your own risk.

Protecting your information
AAT is committed to protecting your personal details.
Your financial information is secured through a market leading secure server provider.

Website Access
AAT will use all reasonable efforts to keep the site available 24/7, subject to necessary scheduled downtime for maintenance, unscheduled maintenance and system breakdowns. 
AAT cannot guarantee that the site will be error free, or that the servers are free from viruses.

print this page