Internet Transfer Booking Centre

General questions

This section contains a wealth of information, related to Algarve Andalucia Transfers and its services. If you cannot find an answer to your question, make sure to contact us.

email: marketing@ezclick-transfers.com

Under certain circumstances – if you cancel more than 7 days before transfer. See AAT terms and conditions.

Your printed email voucher is your receipt.

Our transfer services range from corporate taxi, regular transfers with 8 and 16 seater minibuses to coaches. Wheelchair assisted transfers are also available.

We charge the same rate for all occupied seats. Please note that due to local legislation, babies may not travel for free on an adult’s lap.

If the arrival flight is delayed more than 1 hour from the scheduled flight arrival time, please call AAT local representative, name and phone number are provided on voucher, immediately for an update on the situation.

The driver will normally wait up to 45 minutes before making enquiries with the airline, ‘lost and found’ or immigration and will eventually make a ‘page’ call to meet the passenger at the airport meeting point. The driver will only leave the airport after these procedures have been made.

Normally the AAT representative will be waiting in front of your arrival gate with an AAT sign and your party’s name. However you must refer to your voucher where you will find specific instructions for your particular airport.

Refer to your voucher where you will find our local representative’s contact number.

Your vehicle will normally be at the airport for the scheduled arrival of your flight.

All the airlines have handling agents. They will organize for any luggage to be forwarded to your resort address.

Contact our customer services, giving details of the transfer, and the missing items. We will then endeavour to deliver them to you.

Your transfer is confirmed by email with a printable voucher. Your return transfer details are stated on your voucher. Should you wish to make any changes to the return pick up time kindly contact our local representative.

Approximate transfer times may vary according to peak days and when the road conditions are poor.

Each passenger has an allowance of one suitcase and one golf bag. If you are bringing a mountain bike or a surf board, please check with customer services.

All transfers are direct, if you have booked a villa, please state the name and area address of the property. Note that one must also have a map and directions to the villa; these should be shown to the driver on arrival to avoid any possible confusion.

By prior arrangement only, although not at peak times – a supplement fare may be applicable.

All AAT supplier drivers speak English. Occasionally we are obliged to use other local transport firms, in which case we cannot guarantee the driver will speak English.

The price paid does not include a tip. As is standard across the globe these days if you feel your driver has been friendly and courteous, then a small tip is the norm.

Driver’s mobile numbers are restricted; if you have any problems contact our local representative.

All AAT supplier vehicles have seat-belts.

AAT transfer suppliers have mostly new vehicles. They are air-conditioned for the summer and fully equipped for the winter. Minibuses have an extended wheelbase for extra luggage space. All vehicles undergo vigorous safety checks at regular, frequent intervals

Any complaints arising whilst in resort must be reported directly to AAT local representative. Any complaints not registered whilst in resort will be unable to be dealt with on your return to the UK. The local supplier’s policies are to resolve any problems/disputes whilst in resort.

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