Bookings
---- How do I contact the AAT Customer Services ?email: customerservice@algarve-andalucia-transfers.com
Bookings
---- Can I have a refund ?
Under certain circumstances - if you cancel more than 7 days before transfer.
See AAT terms and conditions.
Bookings
---- Can I have a receipt ?
Your printed email voucher is your receipt.
Bookings
---- What type of transfer services do you have ?
Our transfer services range from corporate taxi,
regular transfers with 8 and 16 seater minibuses to coaches. Wheelchair assisted
transfers are also available.
Pricing
---- Do you offer discounted rates for children or babies
?
We charge the same rate for all occupied seats. Please note that due to local
legislation, babies may not travel for free on an adult's lap.
Airport
---- What happens if my flight is delayed ?
If the arrival flight is delayed more than 1 hour from the scheduled flight
arrival time, please call AAT local representative, name and phone number
are provided on voucher, immediately for an update on the situation.
Airport
---- How long will a driver wait for us to clear customs
?
The driver will normally wait up to 45 minutes before making enquiries with
the airline, 'lost and found' or immigration and will eventually make a 'page'
call to meet the passenger at the airport meeting point. The driver will only
leave the airport after these procedures have been made.
Airport
---- How do I find my driver ?
Normally the AAT representative will be waiting in
front of your arrival gate with an AAT sign and your
party’s name. However you must refer to your
voucher where you will find specific instructions for your particular airport.
Airport
---- What happens if I cannot find my driver at the airport
?
Refer to your voucher where you will find our local representative’s
contact number.
Airport
---- How long will I have to wait at the airport ?
Your vehicle will normally be at the airport for the scheduled arrival of your
flight.
General
---- I have lost my luggage, can you collect it for me later
?
All the airlines have handling agents. They will organize for any luggage to
be forwarded to your resort address.
General
---- I have left something in the vehicle. How do I get it
back ?
Contact our customer services, giving details of the transfer, and the missing
items. We will then endeavour to deliver them to you.
The
Transfer ---- How do I confirm my resort pickup time ?
Your transfer is confirmed by email with a printable voucher. Your return transfer
details are stated on your voucher. Should you wish to make any changes to
the return pick up time kindly contact our local representative.
The
Transfer ---- How long is the journey to the resort ?
Approximate transfer times may vary according to peak days and when the road
conditions are poor.
The
Transfer ---- I have lots of extra luggage, will there be
room for it ?
Each passenger has an allowance of one suitcase and one golf bag. If you are
bringing a mountain bike or a surf board, please check with customer
services.
The
Transfer ---- Is the transfer direct or do we stop en-route
?
All transfers are direct, if you have booked a villa, please state the name
and area address of the property. Note that one must also have a map and directions
to the villa; these should be shown to the driver on arrival to avoid any possible
confusion.
The
Transfer ---- Can we stop off at the supermarket or pickup
property keys en-route ?
By prior arrangement only, although not at peak times - a supplement fare may
be applicable.
The
Transfer ---- Does our driver speak English ?
All AAT supplier drivers speak English. Occasionally we are obliged to use
other local transport firms, in which case we cannot
guarantee the driver will speak English.
The
Transfer ---- Do I need to tip the driver ?
The price paid does not include a tip. As is standard across the globe these
days if you feel your driver has been friendly and courteous, then a small
tip is the norm.
The
Transfer ---- Can I have the driver's mobile number ?
Driver’s mobile numbers are restricted; if you have
any problems contact our local representative.
Vehicles
---- Do the buses have seat-belts ?
All AAT supplier vehicles have seat-belts.
Vehicles
---- What type of vehicles do you have ?
AAT transfer suppliers have mostly new vehicles. They are air-conditioned
for the summer and fully equipped for the winter. Minibuses have an extended
wheelbase
for extra luggage space. All vehicles undergo vigorous safety checks at regular,
frequent intervals
Complaints
---- Whom do we file a complaint with ?
Any complaints arising whilst in resort must be reported
directly to AAT local representative. Any complaints not
registered whilst in resort will be unable
to be dealt with on your return to the UK. The local supplier’s policies
are to resolve any problems/disputes whilst in resort.
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Easy to quote, Easy to book, Easy to pay,
and a confirmed transfer for your stay.
(...)
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